Stephenson's Rental Services Online Returns and Refunds Policy

All products are thoroughly inspected before packaging/shipping. However, Stephenson’s Rental Services will gladly accept the return of items, within 30 days of purchase, that are either:

A) Defective due to manufacturing defects
B) Damaged upon delivery
C) Non-defective (15% restocking fee applies)

All items for return must be unused and in their original packaging. Product must be returned in-store to Stephenson’s Rental Services - 250 Industrial Parkway North, Aurora, Ontario. L4G 4C3 within 30 days of purchase. Please bring the item(s) along with a copy of your order confirmation email and credit card used. Your credit card will be credited the return amount. Merchandise that has been used or altered will not be accepted for return or exchange. Stephenson’s Rental Services reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

All items should be thoroughly inspected at the time of delivery. If you are not satisfied with the item(s), please refuse before signing the delivery receipt.

If there are any discrepancies, shortages or damaged items in your online order, please report to customer service within 3 days of delivery by email to: